Shipping policy
Melanin Botanical products ship within 2-5 business days. Once your package ships, you will receive a tracking number via email. Your shipping carrier of choice can take up to 7-10 business days to deliver.
Shipping Notice: Due to COVID-19 safety guidelines and/or inclement weather, customers may experience shipping delays.
Return policy
All product sales are final. Melanin Botanical does not accept changes or refunds. We are unable to accept product returns to the unique nature of our business. If there are any questions or concerns, please contact us at info@melaninbotanical.com.
Have an issue with your order? Any reports of damage or receipt of the wrong items, should be accompanied by a photo of the issue. All reports of products not received, or with an issue must be reported to us within (10) business days of shipment.
Melanin Botanical is not liable for any product damages that occur due to inclement weather conditions, mail carrier negligence, or loss after delivery confirmation.
With gratitude,
Ashley & The Melanin Botanical Team