FAQs

    What is Melanin Botanical?

    Melanin Botanical is an affordable, curated beauty destination for the woman who prefers all-natural hair and skin care products.

    Our quality products are ethically sourced and made on the continent of Africa to nourish and revitalize the hair and skin care needs of everyday women. 

      How much are Melanin Botanical products?

      Melanin Botanical products are intentionally priced below $20 to increase affordability of all-natural hair and skin care products.

        Why Melanin Botanical?

        We are a female-led and Black-owned beauty destination with a curated edit of all-natural hair and skin care must-haves for women. Our quality products are ethically sourced and made on the continent of Africa.

        We aim to...

        • increase affordability of and access to all-natural hair and skin care products
        • cater to the skin integrity of everyday women and their families
        • connect you, your friends and family to the richness and purity of Africa one product at a time

          How are products sourced?

          Products are ethically sourced and either created with our African partners and/or hand-picked and verified for quality by our founder, Ashley.

          We aim to support local African communities through the support of women cooperatives in the respective regions that train rural women.

            Are products available as a subscription?

            At this time, products are not offered via subscription.

                How do I update my billing/shipping address?

                To update your billing info, access your customer account, through your login. If you do not have a registered account, create an account using the same email address used at checkout. You can also access your account using the Customer Portal here.

                    In the Billing Information tab you’ll find your current method of payment along with your current billing address. You can update your credit cardbillingshipping, and email address.

                      When will my order ship?

                      Melanin Botanical products ship within 2-5 business days. Once your order ships, you will receive a tracking number via email. Your shipping carrier of choice can take up to 7-10 business days to deliver.

                        Do you ship outside the US?

                        At this time, Melanin Botanical ships within the United States and U.S. territories.